Frequently Asked Questions
Everything you need to know about STM Goods products and services.
What kind of protection do STM cases offer for my devices?
Our cases are designed with drop-tested, military-grade protection and reinforced corners to ensure your laptops, tablets, and phones survive everyday bumps and falls.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3 to 5 business days. We also offer expedited shipping options at checkout if you need your gear sooner.
Do your laptop bags fit all computer brands?
Our bags are designed with universal padded compartments. We recommend checking the internal dimensions listed on each product page to ensure a perfect fit for your specific device.
What is your return policy?
We offer a 30-day return window for items in their original packaging. Please contact our support team to initiate a return or exchange.
Do STM Goods products come with a warranty?
Yes, we stand by our quality. Most of our bags and cases come with a limited lifetime warranty against manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.